VAT is charged on all purchases from within and being shipped to the EU. Items shipped to anywhere outside the EU will not be liable for UK VAT, currently rated at 20%.
You can return an item purchased directly from us for whatever reason. The return shipping is the buyer’s responsibility. You must contact us within 14 days of receipt of the item and return the item within the next 14 days. We will then refund you within 14 days
Due to the size and weight of our arcade systems, the buyer is responsible for the outgoing as well as return shipping cost.
Please retain the original packaging in order to ship back to us in a safe state.
Faulty or damaged items
If you have received your product from us in a state not fit for purpose, please contact us within 7 days of receipt and we will take the necessary steps. If something has become damaged in transit, we’d really appreciate the opportunity to replace before the item is refunded.
Our pre-loved products will be supplied with the stated warranty and may only be returned for a refund is incorrectly described or damaged.
A custom order is an item not specifically advertised on the website, such as an alternative wood finish or different colour.
Custom orders will maintain the standard 12-month warranty but may not be returned as an unwanted item.
All of our products hold a 12-month warranty which is based on fair usage. Our products are designed to be used in the home or office and the warranty does not cover use within public spaces.
Once the issue is confirmed we will ship out a replacement product as soon as possible, where appropriate. We may require photographic support.
For our arcade systems, we will first attempt to rectify the problem by phone or email. Then if the problem can be put right by way of shipping parts, we will provide written instructions and telephone support. If this is not possible we will either return it to base, or assign a local agent to repair on location.
Outside of warranty
If you would like to reach us regarding your surface tension product, please contact us via the online form. We will endeavor to get you up and running again as soon as possible.
surface tension is a registered trademark of Industry Standard Ltd. Industry Standard Ltd is registered at Companies House (5275617) and registered for VAT (GB889740752). Registered address 87 North Road, Poole Dorset. BH14 0LT.